"There are not enough product partners in Turkey, making it difficult for me to get assistance." "In the next release, I would like remote access to Chrome included." "iOS interactive support would be a cool addition. If a technician is logged into a user remotely to fix any problem, it records the decision." It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done." "The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely." "Remote sessions are automatically recorded so there is a history of all coding and scripting." "The solution is stable." "We like that it records the remote sessions. It is very effective in terms of the support personnel being able to get the job done when they need to. It is important as far as security is concerned. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a good way of making sure that you're auditing what's going on. They are on time for any response." "The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients." "It is effective. This is helpful when conference room computers get locked down and the user can't access the guest OS." "The support team who are interfacing with us, are excellent. ![]() A support engineer can log in to the system if a user is stuck and doesn't know where to go. "I like Remote Support's ability to connect to a system without end-user interaction.
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